This Privacy Policy explains how Figmats collects, uses, and protects information when you use our website or Figma plugins. We are committed to handling your data responsibly and transparently.
1. Who We Are
2. Information We Collect
We may collect the following information:
- Purchase information — When you buy credits, your payment is processed by Paddle. Paddle collects your name, email address, billing address, and payment details. We receive a purchase confirmation and your email address to deliver your license key.
- Email address — Provided voluntarily when requesting a free license or contacting support.
- Plugin usage data — Our plugins may send anonymised usage signals (e.g. import counts) to our servers to validate credit balances. No file content is transmitted or stored.
- Figma user identifier — Used solely to associate your credit balance with your Figma account. This is a Figma-assigned ID and not your personal name or email.
3. How We Use Your Information
We use the information we collect to:
- Deliver license keys and process purchases.
- Validate and manage your import credit balance.
- Respond to support requests and enquiries.
- Send important product updates or changes to the service (not marketing).
- Comply with legal obligations.
4. Payment Processing — Paddle
All payments are handled by
Paddle (Paddle.com Market Limited), our merchant of record. Figmats does not collect or store your credit card or payment details. Paddle processes transactions and is responsible for payment data security. Please review
Paddle's Privacy Policy for details on how they handle your payment information.
5. Your Files and Content
When you use a Figmats plugin to import a file, that file is processed locally within the Figma environment or transmitted to our servers only to the extent necessary to perform the conversion. We do not store, access, or share the content of your design files. Imported files are processed transiently and not retained on our servers after the import is complete.
6. Cookies and Tracking
Our website may use essential cookies required for basic functionality (e.g. CSRF protection). We do not use advertising cookies or third-party tracking scripts beyond what Paddle may set during the checkout process. You can disable cookies in your browser settings, though this may affect some website functionality.
7. Data Sharing and Third Parties
We do not sell or rent your personal data. We may share limited information with:
- Paddle — to process your payments and issue receipts.
- Email service providers — to deliver transactional emails such as license keys and support replies.
- Law enforcement or regulators — only when required by law.
8. Data Retention
We retain your email address and purchase records for as long as necessary to provide the service and comply with legal obligations (typically up to 7 years for financial records). You may request deletion of your account data at any time by contacting us at
support@figmats.com. Note that deleting your data will invalidate any associated credits.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict how we process your data.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, email us at
support@figmats.com. We will respond within 30 days.
10. Security
We take reasonable technical and organisational measures to protect your data. All data transmitted between our plugins and servers uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website or plugins after changes are posted constitutes your acceptance of the updated policy.
12. Contact
If you have any questions or concerns about this Privacy Policy, please contact us:
